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Crafts Moda believes in customer’s complete shopping satisfaction. We always provide the best quality products to our customers to make sure that they never need to use the Return, Exchange and Cancellation policy. But still for legal purposes, kindly read our return and cancellation policy.

DISCLAIMER

If your package arrives with signs of open or damage, please refuse to accept the delivery. If customer accept the package in that condition, Crafts Moda will not be liable to pay any claim or exchange the product.

CANCELLATION POLICY

Cancellation can be done within 24 hours or before dispatched massage of the order placed. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.

REFUND POLICY

If you are unhappy with your purchase and want a refund, Please contact us at sales.craftsmoda@gmail.com with your order no. If your return is accepted, Customer has to return product using any near by courier service to our address which is Mentioned in the last section of the page. Items sent back to us without first requesting a return will not be accepted. Customer will get refund of only product value which will be Price -150 (Shipping Charges Per Piece). CRAFTSMODA will be liable to pay only product value not shipping cost. CRAFTSMODA will not arrange a pickup In Case of Return the product due to any reson. 

You can always contact us for any return question at sales.craftsmoda@gmail.com

Eligibility

1) To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

2) We have a 2 day return policy, which means you have 2 days after receiving your item to request a return.

Return charges

Return Charges @ 150 for Per product paid by customer 

Refund Amount and Time Period

Refund amount will be Deposited in bank account, Google pay, Phone Pay at 24-48 hours of receiving the products back at our warehouse.

Refund Amount= Amount Paid by Customer- (150 x No of Piece)

Note  : in case of return we only charge you courier amount that is 150 rupees per pcs that charged by courier company to us 

EXCHANGE POLICY

Once the CraftsModa.in item is sold, the product can only be exchanged for replacement in a upper or same price value product.  Please contact us at sales.craftsmoda@gmail.com with your order no. If your exchange is accepted, Customer has to return product using any near by courier service to our address which is Mentioned in the last section of the page. Items sent back to us without first requesting a exchange will not be accepted.  CRAFTSMODA will not arrange a pickup In Case of exchange the product due to any reson. 

Shipping Charges (in Case of Exchange)

Exchange Charges @ 150 per product paid by customer for returning product, and getting new one. 

We do not give free shipping for exchanged product

Note  : in case of exchanged we only charge you courier amount that is 150 rupees per pcs that charged by courier company to us to sending new product.

Conditions for Exchange

1)Exchange can be done within 2 days for the date of delivery.

2)Only products which are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging and eligible for exchange.

3)Please mention your name, address, number, email and order id on the parcel along with the size needed.

4)Exchange is allowed once per order.

5)All the sale, discounted, brought with a coupon and gift voucher purchases are non-returnable, non-refundable & non exchangeable.

6) Once your return is received and inspected, we will send you an email or Whatsapp to notify you that we have received your returned item.

7) New Product will be sent within 48 hours after receiving exchanged product in our warehouse and inspection.

DAMAGED PRODUCTS

Please inspect your order upon reception and contact us with your order no. immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will notify you once we’ve received and inspected your return, and let you know if the damage was approved or not.

Not Eligible for Damaged Products

We do not consider order as damaged

1)If the dress doesn't suit you

2)If you don't like fabric texture (fabric looking rough, fabric looking old, etc.). We use to deal in same fabric only but it looks slightly different due to variety of printing process.

3)For any small issue like tassels pulled, (as that might happen during transit of the product. You can easily fix it) or Minor printing variation (like little roughness in print, uneven prints) it's beauty of hand block print. It comes with little uneven and look traditionally hand crafted.

4) Colour Variations as 10-12% colour difference depends on the screen resolution and lights.

Shipping charges

The cost of return shipping for damaged Products is beared by craftsmoda.in

Pickup Responsibility

Craftsmoda will try to arrange a return pickup from your location by our logistic partner.

If it will be not possible then customer need to send with any near by courier service.

Conditions for Damaged Products

1)Contact us with your order no. immediately within 2 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

2)Please mention your name, address, number, email and order id on the parcel along with the size needed.

3) Once your damaged Products is received and inspected, we will send you an email or Whatsapp to notify you that we have received your returned item.

4)Refunds (if applicable) We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied within 24-48 hours.

Return & Exchange

Return & Exchange due to (size and style issues) can be done within 2 days from the date of delivery for all online orders. Tags should be intact and product should be unused.

No exchanges or refunds will be made against garments which have been altered by the customer.

No exchanges or refunds will be done for FABRIC AND COMBO related products.

When the customer didn’t like the material or color of the dress. From our part, we use the best quality material. So, we would suggest to read the product description & have a look at all the pictures before placing the order.

10-12% Colour difference which might be there due to screen resolution and light.

Return not accepted if you do not like the product color and material, to avoid these types of issues kindly have a look at the product pictures and read the product description properly before ordering. If you need to know more details regarding the products then contact us.

Exceptions / non-returnable items

Certain types of items cannot be returned like custom products such as special orders or personalized.

Contact Us

We look forward to hearing from you!

Have a question about our dresses? Any custom design requests, just drop us a line. We look forward to serving you!

For Any International order we will not accept the any return and exchange request  

Address for the Return/Exchange:

Crafts Moda

61 Bhrigu Nagar

Lane Number 4, Opposite Shiv Mandir,

Behind Elements Mall,

Ajmer Rd, Jaipur, Rajasthan, 302021

 +91-9929353525 ,+91-9875779495, +91-73000 04345,

For the cancellation of any product, please do it within 24 hours of placing the order. To cancel your order, email us at sales.craftsmoda@gmail.com.